Inquiry and Complaint Form

Please fill in the below form

Account Number Customer Full Name
Branch Customer Mobile Number
Email Date



Preferred Method of Contact Preferred Contact Time
Email Morning
Phone Afternoon
Evening

Product/Service Type Type of Complaint/Inquiry
Debit/Credit Card Staff Performance
Transfer Transparency
Loan Quality of Service
Online Banking Products and Channels
Current/Saving Accounts Timeliness of Service
Investment Product Others
Others



Complaint/Inquiry Details

This complaint will be treated in utmost confidentiality.
Please note that we will contact you within 3 business days of registering
this inquiry/complaint.
The duration of the reply shall not exceed 15 days unless exceptional or
client-related delays occur.